Welcome to Podium Cars website privacy notice.
Podium Cars respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Podium Cars collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Podium Cars is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Podium Cars
Name of data privacy manager: Kevin Pilkington
Email address: sales@podiumcars.co.uk
Postal address: Cattawade Street Cattawade Brantham Manningtree, Essex, CO11 1RE
Telephone number: 07875 599213You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
The best dealer I have met. Communicated very well at every step. The vehicle was excellently maintained and full disclosers if there were any issues.... Read More
Graham T
I found the service was very professional. I would recommend podium cars to anyone anyone looking for a new car/van.... Read More
Chris T
Top customer service and no pressure sales. Kevin kept us updated even replied while on holiday , and a pleasure doing business. Would highly recommen... Read More
GRAHAM H
I recently purchased a car from Kevin at Podium Cars and could not recommend him enough; From speaking on the phone to handing over the keys, everythi... Read More
Jacob T
Very friendly people. Kevin could not do enough for me. Went over and beyond to get my van ready, polished cleaned, AC topped up! Even put some fuel i... Read More
Alex C
Kevin was very helpful and genuine. He picked me up and dropped me off because he knew I was without a car. Even though there were a few things that n... Read More
Anne W
Kevin was a pleasure to do business with. Not at all pushy. He waited for us to arrive on a bank holiday so we could view the vehicle and was very hel... Read More
Stuart
Kevin was really helpful, he delivered the car at no extra cost and it had a full new mot when I purchased the car and it came with 6 months warranty.... Read More
Christine
Brilliant buying experience. Listened to all my needs and was very accommodating. Done me a great deal in two new tyres. Even picked me up from the tr... Read More
Ash K
Very highly recommended, from start to finish Kevin was very helpful with buying the new car! Not your typical pushy sales man, extremely helpful and... Read More
David
Fantastic service from Kevin at podium cars. The car was absolutely as described and felt at ease with the whole transaction, if you’re looking for... Read More
No pressure, helpful, fair friendly and very accommodating. In fact excellent service all round.... Read More
Ray H
Picked up my new car from Kevin at Podium Cars, was very impressed with the overall service and was very helpful throughout. Would highly recommend hi... Read More
Tracey B
Very pleased with the car I purchased which I collected today. Kevin was very informative and knowledgeable about the vehicle. The car was cleaned to... Read More
Leanne Redgrave
Pleasant, helpful and considerate, if the car is as good as the service I shall be very happy... Read More
Ian M
Kevin couldn’t have been more helpful, nothing was too much trouble and he kept me informed, I would definitely recommend and use again. It was nice... Read More
Paul D
Honest, no pressure, most importantly as described. Easiest transaction ever. Kevin is a nice guy that is there to help and be an honest broker. Would... Read More
Nick H
I Enquired about the car, Kevin promptly gave me all the details I required, and he sorted out the finance for me. I got the train from Birmingham, Ke... Read More
Abid
Very helpful, the van was exactly as described, would buy from Podium Cars again.... Read More
Michael
This is the second car I have bought from Podium cars and cannot stress too highly the excellent service I got from Kevin, the proprietor. He always g... Read More
Peter
Kevin was great, really helpful and and went the extra mile for us. Will definitely buy from podium cars again in the future!... Read More
David B
Very pleased with Kevin's service. I recommend with confidence. Professional attitude and very helpful. I am very satisfied with the car I bought from... Read More
Ciprian T
Very professional, so friendly and nothing is an issue. Totally recommend Kevin and would use again if we need a car again.... Read More
Simon T
Excellent service from Kevin at Podium Cars from start to finish with buying a car off of him. Great communication, very genuine and honest dealer who... Read More
Liam C
I have recently bought a VW Polo from Kevin at Podium Cars on behalf of my son. I travelled far further than I normally would (70 miles) to view a use... Read More
Steve C
1st class service and top class car !! Hand picked stock, all good quality and reasonable prices. Kevin picked me up from the station and had replaced... Read More
Colin C
Got my new car, very happy with it. Kevin is a great guy, kept me informed all the time 10/10... Read More
Sam S
Got my car today very happy with it kevin is great guy kept me informed all the time.10/10👍... Read More
Sam
Via Autotrader, I recently found a Kia at Podium Cars and Podium's Kevin arranged a test drive. A couple of small faults were quickly remedied by Kevi... Read More
David M
I recently purchased a Mercedes from Kevin at Podium Cars. He was recommended to me by a friend. The car I was interested in was beautifully presented... Read More
Beverley
No pushy sales pitch. Good part exchange price. Very attentive and honest seller kept us updated on progress at all times. Even delivered the car to m... Read More
Jenny
I found the car I was looking for on Autotrader which led me to Podium Cars. The viewing was very relaxed with no pressure. I decided to buy the car,... Read More
Josh P
From the first phone call Kevin went above and beyond. Stayed open longer so we could view the car, made sure the car was absolutely perfect before me... Read More
Kari
Fantastic experience!! Ended up with a great car! Kevin the owner was very helpful, couldn’t do more for you to help. Highly highly recommended!!... Read More
Louise K
Very professional and helpful, great communication throughout purchasing process. Highly recommend,... Read More
Marta
Kevin was very helpful, and couldn’t do more to help. He wasn’t pushy whatsoever and kept us updated on progress at all times. The car has been gr... Read More
Ollie
Great buying experience. We purchased a Kia Piccanto Auto for my daughter as her first car. Made to feel very valued as a customer. Good communication... Read More
John K
Kevin offered the best possible service from start to finish. The car we bought is immaculate with perfect service history and only 1 owner. I wouldn... Read More
Gemma
The whole experience of buying my car was made simple and easy . Kevin who owns podium cars is very helpful and I am very pleased with my car .... Read More
David
Excellent communication from start to finish, offered flexibility to view the car and test drive. Car exceeded expectation on viewing! Would highly re... Read More
Sarah
We recently purchased a car from Podium cars, Kevin was fantastic, really professional and so helpful nothing is too much trouble, We would have no he... Read More
M Springall
Kevin has been a pleasure to buy from. He didn't ever put us under any pressure to buy and when we found our ideal car, he sorted the minor niggles th... Read More
C Ross
I recently purchased a Mercedes from Kevin at Podium Cars. He was recommended to me by a friend. The car I was interested in was beautifully presented... Read More
Beverley
I found the car I was looking for on Autotrader which led me to Podium Cars. The viewing was very relaxed with no pressure. I decided to buy the car,... Read More
Joshua
No pushy sales pitch. Good part exchange price. Very attentive and honest seller kept us updated on progress at all times. Even delivered the car to m... Read More
Jennifer
We visited on Saturday to look at a car. And Kevin was so polite and professional, we felt very comfortable and the whole experience was very enjoyabl... Read More
Danny Andrews
Excellent service, great car, faultless transaction through click and collect, my Audi is stunning, thanks Kevin.... Read More
Steve
I usually wait a few weeks before reviewing pretty much anything, but I felt compelled that Kevin at Podium Cars deserved the review a bit sooner than... Read More
Colin Sloan
The business owner was incredibly friendly and helpful and the range of cars available was great and all looked in amazing condition so he clearly tak... Read More
David L
I was looking for a small used car ideally in my local area. I found a VW UP at Podium Cars in Cattawade. I met the owner Kevin whom I found both frie... Read More
Ray E
Purchased our Kia Sportage from Podium Cars. A fantastic experience. Very helpful, courteous and a great service that ensured the process went smoothl... Read More
Dale R
My daughter was looking for a new car and found a Toyota Yaris advertised by Podium Cars. They were very helpful and showed her all the cars history a... Read More
Chris E
Great selection of high quality cars, very friendly, beautifully presented, I have bought three cars now and all have been very reliable.great deals a... Read More
Colin W
Excellent service, even though we eventually went for a different car than what Podium Car had in stock, I really wanted to purchase a car from them.... Read More
Cynthia N
Excellent and attentive service in these restricted times. Kevin at Podium Cars has made purchasing straightforward and Covid secure with his Click an... Read More
Roger I
Just bought my BMW from Podium cars via click and collect. I wasn't sure about buying a car without first seeing it but Kevin guided me through the pr... Read More
Steve P
We recently bought a Passat r-line estate from Podium, the whole experience was relaxed,friendly and very professional. All the cars for sale were wel... Read More
Rob T
In difficult (COVID-19) times, dealing with Podium Cars was an absolute pleasure. I identified and committed to my vehicle outside of lockdown and fol... Read More
Rick P
Excellent service, went above and beyond other dealers i had dealt with previously. Car was superbly presented and the whole process very straight for... Read More
Sam F
First class service. Would deal with again and highly recommend. Thanks from a new Merc owner.... Read More
EMMA H
A very straightforward experience from start to finish. Very friendly and professional. Would highly recommend.... Read More
Joy F
Presentation of cars is excellent! Drew my attention to a Passat Estate, proud owner.... Read More
Brian L
The owner, could not have been more helpful. We were so impressed with the high standard and spec of his cars that we bought two. This was not our fir... Read More
Steve J
Smooth transaction from beginning to end. Garage held some really nice cars. So helpful and felt I was valued as a customer.... Read More
Gina J
Bought a Ford S-Max from Podium cars yesterday - they couldn't have been more helpful - patient while I took my time to check the car over, went for a... Read More
Ben N
From the outset nothing was too much trouble for Kevin. He was very open and honest about the car I was interested in buying. The handover audit was e... Read More
Andrew K
They were wonderful. I was knowledgeable and understanding to my situation. I would recommend to everyone... Read More
Helen M
The business owner was incredibly friendly and helpful and the range of cars available was great and all looked in amazing condition so he clearly tak... Read More
David L
Extremely kind and courteous in showing me the vehicle, there was no pressure to buy and when I did make my decision I was given a very good part exch... Read More
Lynne M
Really great experience all round when part exchanging my car for a new car. Really love my new car and it’s in fantastic condition. Would definitel... Read More
Eleanor P
Contact Details
Cattawade StreetCattawade
Brantham
Manningtree
Essex
CO11 1RE 07875 599213 01449 403041 sales@podiumcars.co.uk